Last updated 10th February, 2022

Thank you for visiting KLICL page and purchasing our products. We hope you are happy with our service and product(s). However, if you are not satisfied with your purchase for any reason, you may return the purchased product to us for exchange with another product. Please see below detailed information on our product return policy.


All returns shall be accepted within a maximum of 24hrs from the day a customer receives the products and replacement be done within 14 days.

All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please follow the following steps.

  • • Login to your Account
  • • Go to Dashboard
  • • Click the ‘RMA’ tab on your left.
  • • Click on ‘Request New RMA’
  • • You will see all products that are eligible for returns.
  • • Fill in the required fields and submit your application.

Failure to follow the above steps you can email our customer service team at to help with the return process.

After processing the RMA, place the item securely in its original package including your proof of purchase, and send the product to the following address:
Attn: Customer Service Team-Product Returns
Kilimanjaro International Leather Industries
P.O. Box 74
Moshi, Kilimanjaro-Tanzania

NB: All returns are only processed on our webpage:


After receiving the returned products and inspecting the condition of returned items, we will process your return or exchange. KLICL will take a maximum of seven (7) working days from the receipt of returned item(s) to process your return or exchange. We will notify you by email when your return has been processed.


KLICL guarantees privacy to customers, prospects and people who visit and interact with our website.


A person who visit KLICL website will be required to share his/her personal and order information. We use the Order Information that we collect to generally fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this information to:

  • • Communicate with our customers.
  • • Screen our orders for potential risk or fraud.
  • • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


  • • We share customer’s Personal Information with third parties to help us use your Personal Information, as described above.
  • • We also use Google Analytics to help us understand how our customers use KLICL website
  • • Finally, we may also share customer’s Personal Information to comply with applicable laws and regulations, to respond to other lawful requests for information we receive, or to otherwise protect our rights.


We use your/ customer Personal Information to provide you with targeted advertisements or marketing communications which we believe may be of interest to you such as new product launch, seasonal discounts and offers.


If you have any questions concerning our return policy, please contact us at:

E- Mail:

Hotline: 0736389389


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